Frequently Asked Questions
Everything you need to know about shopping with Pine Hill Trailers.
What is your standard shipping timeframe?
We offer standard shipping across the United States, typically arriving within 5-7 business days. Expedited shipping options are available at checkout if you need your items sooner.
How do I process a return or exchange?
If you are not satisfied with your purchase, you can return unworn and unwashed items within 30 days of delivery. Please use our online portal to generate a prepaid return shipping label.
How can I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments at home for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
Orders move quickly through our fulfillment center. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.
Do you offer international shipping?
Currently, Pine Hill Trailers ships to the United States and Canada. We are working on expanding our international shipping capabilities to more countries in the near future.